Hey- you need to read this! We’re not like other events- there’s a lot more to us as we sort your event ticket, extras (boat parties, vip etc) and your accommodation.
Welcome to our terms and conditions! You must read these to book your trip with us. We have to use chunky/complicated terms sometimes, but we have tried to be as clear as possible! If you have any questions, drop us an email at email@example.com
These terms and conditions are for Mega Festivals Ltd.
We run sick events- Spring Break Amsterdam, Winter Break Amsterdam and Summer Break Amsterdam, and the information below is for all of these.
Welcome to our website, make yourself at home and take a look around!
The terms “Mega Festivals ” or “us” or “we” refers to the owners of the website. Our company registration number is 8785205.
The term “you” refers to the user or viewer of our website.
The content of our website(s) is for your information and contains material which is owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is forbidden other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Plus, if you copy us our designers and web developers will be really upset with you...
Unauthorised use of this website and its content may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of England and Wales. From time to time this website may also include links to other websites. These links are offered for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without the prior written consent of Mega Festivals .
From now on, we’ve nicknamed the person booking the trip (that’s you) as the ‘lead booker’.
Being the signatory to the booking, you are acting on behalf of your entire group and by making a booking with us a contract is legally made with obligations and rights on your side and ours, as set down below which, unless agreed in writing by each of us, cannot be changed nor be undermined by any verbal understanding.
(Basically, when you book, you agree to the T&C’s on behalf of everyone in your group)
The following Booking Conditions together with the information contained on our website form the basis of your contract with Mega Festivals. (Information on this page + you being on the website = contract)
By making your booking, we are entitled to assume that you have read the booking conditions and you agree to them.
In these booking conditions ‘you’ and ‘your’ means all persons named on the booking (including, anyone who is added or substituted at a later date) or any of them as the context requires. References to ‘we’, ‘our’, and ‘us’ are references to Mega Festivals.
All references in these booking conditions to, “event”, “excursion”, “booking”, “contract”, “package”, “tour”, “trip” or “arrangements” mean such package arrangements that you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.
To make a booking, you must complete our booking form. This must be signed by the first named person on the booking (“lead booker”).
The lead booker:
Once the booking has been completed, this must be sent to us together with the payments referred to under the clause headed “Payment” stated in detail below. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it.
We will confirm your trip by sending verification in the form of an e-ticket. This will be sent to the lead booker- make sure to check this and get in touch with us if anything is incorrect or incomplete (it might not be possible to change this later!). We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible).
Basically- if you spot anything incorrect on your e-ticket, let us know and we will sort it!
Your full itinerary and other information will be sent to you before you leave! Each individual is responsible for the validity of themselves entering into another country and Mega Festivals will not be held responsible- so don’t forget your passport!
We will communicate with you by e-mail in relation to your booking. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. References in these booking conditions to “send” and “in writing” include communication by e-mail.
To confirm your trip, a deposit (a pre-advised amount) or full payment (by choice or within 8 weeks of departure), must be paid at the time of booking.
The remaining balance must be paid to us by the date stipulated at the time of booking. This date will also be shown on the confirmation email. Reminders are not sent.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, you must pay the cancellation charges shown in the clause headed “Cancelling Your Place” below depending on the date we reasonably treat your booking as cancelled.
If you do not pay or cancel your place in conjunction with our cancellation fees by the given deadline, we reserve the right to charge your full outstanding balance to the original card used for deposit payments.
Payments made are subject to a 12% booking fee which may change from time to time and in accordance with these terms and conditions. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
A binding contract between us comes into existence when we dispatch our booking confirmation to the lead booker. (Once your confirmation email hits your inbox- you’re in!)
We both agree that the jurisdiction of English Law (and no other) will pertain to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out beneath). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only and no other. London shall be the default position but the consumer shall have the option to change this, but only within the UK.
(Long story short- if court is required for any reason, it will be done so only in the UK/Wales)
a) It is strongly recommended that you purchase a fully comprehensive travel insurance policy, which is appropriate and sufficient for your needs, and any activities you intend to take during your trip.
b) We cannot accept any liability or responsibility if you incur any loss, damage or expense as a result of your failure to take out insurance as referred to above.
Confirmation that a special request has been noted or passed on to the supplier on the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your trip develops after your booking has been confirmed.
If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
If you place your deposit between 28th May and 9th July, your remaining balance will be due on 30th July.
If Winter Break Amsterdam 2021 cannot go ahead as a result of Covid-19 there will be a number of options available to you depending on the guidelines in place at the time of the event.
If you or any members of your party wish to cancel your trip, a charge may be made, as we will have incurred expenses in connection with your trip.
(As soon as your booking is made, we are charged various costs by third party suppliers, which we can’t get back).
The percentage cancellation charge will depend on the time at which the cancellation payment is made, as determined by the ‘Package Cancellation Percentages’.
Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges under the terms of your insurance policy, which we strongly advise that you undertake. You must, however, pay the cancellation charges first and then seek a refund from the insurance company.
Group bookings are placed by a “Lead Booker’ or “Group Leader”.
If one or more of the group fails to make the scheduled top-up payment, fail to inform us of their requested cancellation in writing and/or fail to pay your cancellation fee as determined by the ‘Package Cancellation Percentages’, we reserve the right to charge the groups total full outstanding balance to the original card used for deposit payments after the top-up deadline.
Under these circumstances the Lead Booker is fully liable for any outstanding costs they or their guests may have.
Cancellation charges for packages may increase depending on when you make the cancellation payment as determined by cancellation percentages table below. Deposits are non refundable.
Package Cancellations Percentages:
Under 3 weeks after booking you owe 0% of
3 weeks after booking you owe 10% of the total for travel and accommodation
4 weeks after booking you owe 35% of the total for travel and accommodation
5 weeks after booking you owe 60% of the total for travel and accommodation
6 week after you book, you owe 85% of the total for travel and accommodation
(So you can cancel your ticket up to 3 weeks before for free, but after that you will need to pay a cancelation fee)
After you have received your confirmation email after booking, changes should be notified in writing and if we can comply, a charge per person per change will be made (including name changes).
(Let us know if you need anything in your booking changing! firstname.lastname@example.org)
Long story short; if you want to transfer your ticket email us! The new guest will need to take on the terms and conditions, and you will need to pay a £20 admin fee for the transfer.
We start planning the trips we offer many months in advance. Occasionally, we have to make changes to and correct errors in our itinerary and other details both before and after bookings have been confirmed and cancel confirmed bookings.
Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Please note, our trips require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason at least 4 weeks prior to departure. In this case, we will offer you the options shown below. Cancellation for lack of numbers is at our discretion and occasionally we may decide to operate a trip even though the minimum number has not been reached. Most changes are minor.
Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your trip. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away.
(Very rarely there will be a significant change, majorly affecting your trip)
If a significant change to your trip arrangements is made to the trip you have booked and for which you have received a confirmation email, or if we cancel the trip within 4 weeks of the original departure date, you may choose to:
We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the trip cost. Compensation will not be paid to people attending with free places. If a significant change is made as a result of unusual and unforeseeable circumstances beyond our control , the consequences of which we could not have avoided even with due care which include but are not limited to those circumstances set out under the heading Force Majeure, compensation we regret cannot be paid. We regret we cannot meet any costs or expenses you incur as a result of any change. All refunds provided will be paid within 1 month of the refund being approved by a member of the Mega Festivals team.
(This means that we cannot refund flight tickets/travel arrangements, or anything else that had been booked for the trip where the trip cancellation/changes are out of our control)
We must therefore reserve the right to cancel holiday arrangements at our discretion. Where your holiday is cancelled other than due to your default in payment or failure to obtain the minimum number of passengers, we will offer you the choice of either purchasing an alternative holiday of at least the same standard (if available), (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to us.
In addition, we will pay you compensation as set out above subject to the following exceptions. Compensation will not be payable and liability beyond offering the above mentioned choices cannot be accepted where we are forced to make a change as above subject to the following exceptions.
No compensation shall be payable if we cancel as a result of your failure to make up all payments due in full and on time or failure to obtain the minimum number of passengers. iii. In all cases, our liability is limited to offering the above choices and the compensation set out as noted (where applicable). We regret we cannot meet any expenses or costs you incur as a result of any cancellation. No compensation is payable where we cancel more than 4 weeks before departure.
Very rarely, we may be forced to cancel or curtail your holiday after the date of departure where circumstances amounting to ‘force majeure’ (as described below) occur.
In this very unusual situation we regret we cannot make any refunds, pay any compensation or be responsible for any costs or expenses you may incur as a result.
Force Majeure Except where otherwise expressly specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, communicable diseases, pandemics, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Once the booking form has been signed, it is your responsibility to ensure you behave accordingly whilst on the trip. Furthermore you must ensure that:
All we’re trying to say is, be a decent human being and we’ll all have a sick time!
Dealing with Problems: If a complaint arises you should report it as quickly as possible to our representative or agent and the supplier so that efforts can be made to rectify it to your satisfaction.
Our representative or emergency contact can deal with most problems on the spot. If we are unable to resolve matters, you must email us at email@example.com within 28 days of return, explaining the problem fully.
You will be asked for proof of age identification at any or all of our participating venues. only a Passport and/or driver’s licence photo-card will be accepted for the purpose of proving that you are over the age of 21 years. If you have no such proof of age identification this may result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs.
Incorrect forms of identification will result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs.
Any wristband or t-shirt which you purchase for any Mega Festivals event is/are only valid on the date specified. We will not be responsible for any wristbands or t-shirts that are lost or stolen. We are unable to accept any liability or replace any wristbands/t-shirts lost, stolen or damaged after they have been received by you.
Participating venues and Mega Festivals accept no responsibility for any personal property. This includes any property deposited in any cloakrooms, at any of our participating venues.
In booking with us you consent to being filmed, photographed and/or recording as a participant in a Mega Festivals trip. The use of any photographs, film or recorded material taken will be solely used for the purposes of our marketing operations, to include; flyers, posters, banners and any form of digital marketing practices operated by Mega Festivals .
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992″ all passengers booking with Mega Festivals are fully insured for the initial deposit and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Mega Festivals .